Help Desk

Privacy Policy

SCIS UK Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information and your rights in relation to that data.

1. Who We Are

  • Company: SCIS UK Ltd

  • Registered Office: 23 Algitha Road, Skegness, Lincolnshire, PE25 2UP

  • Admin Office: Jubilee Farm, 76 Lincoln Road, Dunholme, Lincoln, LN2 3QY

  • Contact:

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Category Examples
Identity Data Name, job title, company name
Contact Data Email address, postal address, phone number
Financial Data Payment details, billing address, VAT number where applicable
Technical Data IP address, login information, browser type and version, operating system, device data, cookies, usage data
Usage Data Information about how you use our website, services, and products
Communications Data Your communications with us (email, phone calls, support tickets)
Other Data Any other information you choose to provide (e.g. information submitted via forms, feedback, etc.)

3. How We Collect Your Personal Data

We collect data in a variety of ways, including but not limited to:

  • Directly from you when you fill in forms on our Website (contact forms, support requests, order forms etc.).

  • Automatically as you use the website (cookies and other tracking technologies, server logs).

  • From third parties, for example where you authorize a payment processor or when your details are provided by someone on your behalf.

  • From our business customers, suppliers or partners where relevant.

4. How We Use Your Personal Data

We use personal data for the following purposes:

  • To provide and manage our services (support, repair, hosting, domain registration, etc.).

  • To process orders, payments, and invoices.

  • To communicate with you (including responding to inquiries and support requests).

  • To send you service notices, updates, and occasionally marketing (if you have consented).

  • To improve our website, products, and services.

  • To ensure network and information security.

  • To comply with legal obligations (e.g. accounting, regulatory).

5. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

Purpose Legal Basis
Performance of a contract To fulfil our contract with you (e.g. providing support or services you have requested)
Legitimate interests For our legitimate business interests—e.g. improving services, conducting marketing (where balanced with your rights), ensuring website security
Consent Where you have given clear consent (e.g. subscribing to our newsletter, receiving marketing)
Legal obligation Where required to comply with UK laws (tax, regulation etc.)

6. Sharing Your Personal Data

We may share your personal data with:

  • Service providers and partners who perform services on our behalf (payment processors, hosting providers, IT support tools).

  • Legal, regulatory, or governmental bodies if required to comply with a legal obligation.

  • In the event of a business sale, merger or reorganisation, your data might be transferred to new owners (subject to legal safeguards).

  • Where it is necessary for our legitimate business interests and your rights are respected.

7. Keeping Your Data Secure

We take appropriate technical and organisational measures to protect your data against unauthorised or unlawful processing, accidental loss, damage or destruction. These include:

  • Using secure servers and encrypted connections (HTTPS).

  • Access controls and secure credentials for our systems.

  • Regular security and vulnerability assessments.

  • Restricting access to your data on a need-to-know basis.

8. Data Retention

We retain your personal data only for as long as necessary for the purpose for which it was collected, including to comply with legal obligations, resolve disputes, enforce our agreements, and improve our services.

Specific retention periods may include:

  • Financial records and invoices: minimum of 6 years (for tax / statutory compliance).

  • Support tickets and service records: typically 3-7 years depending on contract/customer.

  • Marketing data: until you withdraw consent or unsubscribe.

9. Cookies & Tracking

We use cookies and similar technologies to collect technical and usage data.

  • Some cookies are strictly necessary for the website to function.

  • Others help us understand how visitors use our site or improve performance (analytics, behaviour tracking).

You can control or disable cookies via your browser settings, though disabling cookies may limit functionality of parts of the site.

10. Your Rights

Under UK GDPR / Data Protection Act, you have the following rights:

  • To access your personal data held by us.

  • To correct inaccurate or incomplete data.

  • To erase your personal data (“right to be forgotten”) in certain circumstances.

  • To restrict or object to our processing of your data.

  • To data portability, in certain cases.

  • To withdraw your consent at any time (for processing based on consent).

If you wish to exercise any of these rights, please contact us using the details in Section 12.

11. Marketing Communications

  • If you have given your consent, we may send you marketing emails about our services, special offers, or updates.

  • You may opt out at any time by clicking “unsubscribe” or contacting us directly.

12. Third-Party Services / Links

Our website may include links to third-party websites, services, or integrations. We are not responsible for the privacy practices or the content of those sites.

13. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us and we will take steps to delete it.

14. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted here with an updated “Last updated” date. We encourage you to check back periodically.

15. Contact Us

If you have questions about this policy or our privacy practices, or want to exercise your rights:

  • Email: info@scisuk.co.uk

  • Telephone: 01522 525229

  • Address: SCIS UK Ltd, Jubilee Farm, 76 Lincoln Road, Dunholme, Lincoln, LN2 3QY