Help Desk

Terms and Conditions

Welcome to SCIS UK Ltd. By accessing or using our website www.scisuk.com (“Website”) and engaging with our services, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree, you should not use our Website or services.

1. About Us

SCIS UK Ltd (“we”, “our”, “us”) is a company registered in England and Wales.

  • Company Name: SCIS UK Ltd

  • Company Number: 04364658

  • Registered Office: 23 Algitha Road, Skegness, Lincolnshire, PE25 2UP

  • Admin Office: Jubilee Farm, 76 Lincoln Road, Dunholme, Lincoln, LN2 3QY

  • Contact:

2. Our Services

We provide IT and communication services, including but not limited to:

  • On-site IT support

  • Remote & workshop support

  • Data & voice cabling

  • Hosted telephony systems

  • Web design, hosting & domain registration

  • Supply of IT hardware, software & peripherals

  • Managed backup and security services

Further details can be found on the individual product & services pages.

3. Pricing & Payment

  • All prices are in GBP (£) and are subject to VAT at the prevailing rate.

  • Current labour rates can be found on our Pricing Page.

  • Time is charged to the nearest hour. For example, 35 minutes = 1 hour; 1 hour 25 minutes = 2 hours.

  • Charges cover not only technician time but also associated costs such as remote support software, travel (where applicable), and administrative processing.

  • Payment terms:

    • Mail Order & Telephone Orders (MOTO): Payment in full is required prior to dispatch.

    • Office collections: Payment must be made on collection.

    • Credit account holders: Payment due within 30 days of invoice date, by Direct Debit. We reserve the right to suspend services or withdraw credit facilities if payment terms are not met.

4. Cancellations & Refunds

  • Service appointments may be cancelled or rescheduled up to 24 hours before the agreed time without charge.

  • Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee equivalent to one hour of labour at the applicable rate.

  • Refunds for products will be handled in accordance with UK consumer law. Bespoke or customised items may not be eligible for a refund.

5. Out-of-Hours Support

We offer support outside normal office hours:

  • Standard hours: Monday–Friday, 9:00 am – 5:00 pm

  • Enhanced rates apply to evenings, nights, and weekends (see Pricing section).

6. Customer Responsibilities

To ensure we can provide effective services, customers agree to:

  • Provide timely and safe access to premises and equipment.

  • Maintain up-to-date backups of data unless you have subscribed to our backup service.

  • Provide accurate and complete information relevant to the services requested.

  • Ensure that any software used is properly licensed.

7. Liability

  • We will provide our services with reasonable skill and care.

  • To the maximum extent permitted by law, SCIS UK Ltd shall not be liable for:

    • Any indirect, incidental, special, or consequential loss or damage;

    • Loss of data, income, revenue, business, or profits;

    • Any loss or damage arising from reliance on information provided on this Website.

  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

8. Website Use & Content

  • The content of this Website is for general information and use only. It is subject to change without notice.

  • We make no warranties or guarantees regarding the accuracy, completeness, timeliness, or suitability of the information provided.

  • All intellectual property rights in this Website, including text, images, logos, and design, are owned by or licensed to SCIS UK Ltd unless otherwise stated. You may not reproduce or distribute our content without permission.

9. External Links

Our Website may include links to other websites. These are provided for your convenience. We have no responsibility for the content, security, or availability of those external sites.

10. Privacy & Data Protection

We are committed to protecting your personal information. Please see our full Privacy Policy for details of how we collect, use, and safeguard your data.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.